Accounts and Billing
How do I sign up?
If you haven’t already activated your instance, you can do so by clicking on the ‘Trial Ends in X Days – Upgrade’ in the Profile section. Or, you can go to Admin > Subscription.
Online activation requires a credit card. If you’d rather pay by invoice/bank transfer, simply send an email to firstname.lastname@example.org or contact your account manager.
You can cancel your Cascade subscription by clicking your initials icon, then going to Subscription > Cancel. When you cancel your subscription, you will immediately lose access to Cascade. You can reactivate your subscription at any time in the future and your data will remain safe and sound.
Updating payment details
If you need to make changes to your payment details, or if you’ve received an email saying that your payment was not able to be processed – navigate to Subscription > Update Billing Details. You make changes to any aspect of your subscription here including changing the credit card we hold on file.
You can download any past invoices for your Cascade subscription by going to Subscription > View Invoices. Invoices are available in pdf format.
What currencies can I pay in?
We currently support USD and AUD. We’ll be adding more currencies soon, so drop us a line on email@example.com and we’ll let you know when we support your local currency.
Do you provide refunds?
Under most circumstances, we don’t provide refunds for subscriptions you’ve already paid upfront for.
What payment methods do you accept?
We accept all major credit cards – Visa, Mastercard, American Express and Discover. If you’d rather pay by EFT, Wire, Check or another form of payment, please contact us on firstname.lastname@example.org.
Can I pay monthly?
You can pay for your subscription either monthly or annually. We provide extra discounts for annual subscriptions.