The fastest way to add your team is by clicking the invite users icon in the bottom-left of your screen from any page in Cascade.

All you need to do is type their email address and press Enter. You can see how many available seats you have remaining on your subscription in the left-side panel.

If you have Organization Permission or Fast Deployment is turned on in your system settings you will be able to invite people beyond your seat limit. In that case, you will be shown estimated charges before you send out your invitation(s).

After you click Invite the email will be added to the user list found on the Profile (your initials) > Organization > Users page. Here you can edit their details further by double-clicking on their row.

You can also go to the Roles page to edit their role name. On the Permissions page, you can give them extra admin rights if needed.

Quick tips on Permissions:

  1. Strategy: People who should be able to build, adjust, or add progress updates on anything to do with all strategic plan data in the system should be given Strategy permission. This is essentially "full access" for all non-admin activities. People with Strategy permission can also see all private goals across the system, regardless of where they are.

  2. Organization: Gives access to the Profile > Organization page. Give this permission to your admins for user and organization structure management.

  3. System: Gives access to the Profile > System page. Give this permission to your admins for settings and security management (such as on/off switches, SSO).

  4. No permissions? The vast majority of users tend to not have permissions at all. Anyone without permissions can still always make updates and changes to goals they own, can add goals to the system and align them, and can use all of Cascade's core features. Permissions are not needed at all most of the time.

Our original article on permissions can be found here.

Team member receives the email:

Once your team member receives the email they will be able to set up their profile by clicking the link on the email and entering their name and password for their account.

Remember, their username is automatically their email unless you change it in the Admin settings.

How to cancel an invite?

To cancel an invite and free up a seat on your plan simply archive the invited user in the Profile > Organization > Users table. Archiving an invited user will make the link sent to them in the original email expire.

To resend an invite, find the pending invite user from the Profile > Organization > Users table and click on the 'Notify' icon.

You can also unarchive the invited user in the Profile > Organization > Users table. Unarchiving will send them an email with a valid link to create their profile.

Trouble receiving the invitation email?

The first thing to check is your spam email folder for an email from If you still have not received an email, double-check that emails are turned on for your Cascade account. You or someone with Cascade Admin/Organization permissions can do this by going to Profile > System > Settings and toggling Emails to ON.

Where can I see all of my billable users?

You can find your entire current user list under Admin > Organization. To view only billable users on this page, set the "Enabled" drop-down menu to "Yes."

At the bottom of the screen, you will see the number of billable users vs. total users.

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Creating Users from Scratch

Remember that all users must have an unappointed Role to assign to your new User. You will not be able to add a User via the traditional method without first creating their individual Role.

Creating Users

To create a user in Cascade go to Profile > Organization and you will automatically land on the Users tab.

Click the “Add User” button in the top right-hand corner – the User designer will then appear with 4 tabs to work through described below:

System Details 

Create a unique ID for this User, or leave it blank and the system will create one. Then create a Username and password (optional) for them to log in. 

Note: if you don't create a password, they'll be able to create their own when they are notified of their Cascade account.

Tip: People often use an email as the Username for easy remembering!

Personal Details

 The Personal Details tab will require you to input the Users

  • First name

  • Last name

  • Email address

Appointment Tab 

In the Appointment tab you'll see a drop down menu, where you will see all the unappointed Roles in the system. If you don't see any Roles in the drop down, this is because you need to create a Role, read here for creating Roles in Cascade. Note: for a User to be able to log into the system they must be sitting in a Role and be enabled. To invite them to access the system you must notify them by clicking the email icon on their line.

Review Tab 

Once on the review tab, simply click save, and your new User will be created. 

Note: new Users will be disabled by default. If you would like the User to have log in access to Cascade, make sure you tick the box 'Enabled' for the associated User.

You can also send the Users welcome emails by clicking on the mail icon next to the User's profile or 'Notify' button on the top right hand of the page. The welcome emails will contain a link for the User to log in to Cascade and reset their password.

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